Equipment Warranty:

We warrant the equipment sold to you (Purchaser) under the service provision will function in accordance with any documentation and manufacturers guidelines. For any purchased  parts we extend the benefits of any warranty we have received from the manufacturer. Removal and reinstallation of any equipment or materials repaired or replaced under manufacturer’s warranty will be at the customers expense and at the rates in effect.

Gree Warranty: Parts are warranted for a period of five (5) years and compressor for a period of 7 years to the original end-user of this system, if a part fails due to defect during the applicable warranty period the company will provide a replacement part at no charge.. These limited warranties are subject to the following provisions:

The system must have a proven active routine maintenance agreement, any issues arising from a lack of maintenance will NOT be covered by the warranty.

The system MUST have been properly installed by a certified and licensed contractor in accordance with manufacturers  installation and operation instructions.

Warranty only applies to systems remaining in their original installation location.

Defective parts must be returned to HVAC Shack Ltd before a new replacement part will be issued.

Gree equipment requires a good grounding conductor (Earth point) for the correct operation of the electrical system. It is assumed that all buildings we install in have a good quality ground as per local code. Any issues arising from a faulty building ground cannot be covered by warranty.

Warranty replacement of electronic boards or components on a Gree system will require a functioning surge protector to be fitted at cost to the customer for any future warranty to be considered.

Unopened merchandise sold by HVAC Shack Ltd can be returned within 3 days of purchase, there are NO returns on opened packages.

Credit Account Terms

Hvac Shack Ltd at its sole discretion,  reserves the right to extend credit privileges and establish credit limits.  

Payment terms are Net 30 days if credit is approved. Any discount offered to the purchaser is eligible for the same Net 30 Day period. In the event payment is not received when due the purchaser will lose all eligibility for discount and further charges may be applied. 

Late payment fees will be at 12% per annum with a $5 per month minimum, In the event we must commence legal action in order to enforce our rights under this agreement, purchasers will pay all court costs and attorney’s fees incurred.

Credit account holders shall notify HVAC Shack Ltd  by written notification of any change in ownership of the purchaser. All terms and conditions are subject to revision by HVAC Shack Ltd at any time with or without notice. The account holder is encouraged to download a copy of the terms upon signing of the credit agreement. 

Clients can issue others to make purchases and/or payments on their account only with suitable written authorization.

A credit account can be cancelled by HVAC Shack Ltd at any time with email notification to the email address on account. Any amounts outstanding will be due within the 30 day net period. 

General Conditions:

A signature on the invoice/sales receipt signifies acceptance of the order as it appears on the invoice. No credit will be issued for missing products after the invoice/sales receipt is signed. 

Any costs incurred for service, maintenance, repair, removing, replacing, installing, complying with local building and electric codes, shipping or handling of parts, or replacement of the system due to natural disaster, or acts of nature are not covered by warranty.

Any legal action against Hvac Shack Ltd relating to these conditions, or breach thereof, shall be commenced within one (1) year from the date of sale. Legal action is brought against HVAC Shack Ltd it will be within the Country of Bermuda, the purchasers waives the right to litigate outside the country of Bermuda 

UNDER NO CIRCUMSTANCES, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), EQUITY, OR OTHERWISE, WILL COLD SNAP SERVICES LTD BE RESPONSIBLE FOR DAMAGES ARISING FROM LOSS OR USE, LOSS OF PROFIT, INCREASED OPERATING OR MAINTENANCE EXPENSE, CLAIMS OF CUSTOMERS CLIENTES, OR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES.