HVAC Shack Ltd – Privacy Notice
Effective Date: January 20, 2025
Privacy Officer: Wayne Clapham – service@coldsnapservices.com
This Privacy Notice is provided in accordance with Section 9(1) of the Personal Information Protection Act 2016 (PIPA). HVAC Shack Ltd is committed to protecting your personal information in compliance with PIPA. This notice explains how we collect, use, disclose, and safeguard personal information.
1. What Personal Information We Collect
We collect limited personal information from clients as needed for HVAC service delivery, including:
- Full name
- Email address
- Phone number
- Service or repair history
- Associated costs
2. Purpose of Use
We use this personal information solely to:
- Communicate with clients
- Schedule and deliver HVAC services
- Maintain service records
- Process billing and payments
3. Disclosure of Personal Information
We may disclose personal information to the following third parties strictly for service delivery:
- Freelance service technicians
- Booking or dispatch platforms
- Secure digital storage providers
4. Overseas Transfers
Where our third-party providers are located outside of Bermuda, we ensure appropriate safeguards are in place to maintain a level of protection equivalent to that required under PIPA.
5. Your Rights Under PIPA
As an individual, you have the right to:
- Request access to your personal information
- Request correction or deletion of inaccurate information
- Withdraw consent for further use of your information
- File a complaint with the Privacy Commissioner of Bermuda
6. Data Security Measures
We implement reasonable technical and organisational safeguards to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes secure access controls, encryption, and confidentiality agreements with personnel and contractors.
7. Data Retention
We retain personal information only as long as necessary for the stated purposes or to meet legal obligations. Once no longer required, it is securely deleted or anonymised.
8. Breach Notification
In the event of a breach that poses a risk to your rights, we will notify you and the Privacy Commissioner promptly, along with steps taken to contain and resolve the issue.
9. Contact Us
To exercise your rights or raise a concern, contact our Privacy Officer:
Name: Wayne Clapham
Email: service@coldsnapservices.com